(2011) "Product Customization and Customer Service Cost: An Empirical Analysis." Manufacturing and Service Operations Management, 13(3), 347-360. EDUCATION Carnegie Mellon University PhD Information Systems Management Indian Institute of Management Masters in Management Indian Institute of Technology Masters in Thermal Engineering Indian Institute of Technology (Previously University of Roorkee) Bachelors in Mechanical Engineering EMPLOYMENT 2011- till date - Assistant Professor of Information Systems and Management, Warrington College of Business Administration, University of Florida 1994-2004 - Indian Revenue Services, Ministry of Finance, Government of India JOURNAL PUBLICATION 1. ![]() ![]() Pittsburgh, PA Bangalore, India Delhi, India Roorkee, India 2006-2011 2004 - 2006 1990-1992 1986-1990 Anuj Kumar (December 2014) Department of Information Systems and Operations Management Warrington College of Business Administration University of Florida, 337 STZ, Gainesville, FL, 32611, USA Phone: (352) 273-0587 (work) E-mail: RESEARCH INTERESTS Technology enabled multi-channel operations, E-retailing, Online Product Networks, IT and delivery of education, Business value of Information Technology, Digital Goods Markets.
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